Customer Information System

MICON assisted Consolidated Natural Gas (CNG) - Dominion with their Customer Activities and Marketing Project (CAMP) Replacement Project.
Responsibilities included Strategy Formulation which consisted of:

	Functional Requirements Definition
	Technology Platform Direction
	Replacement Strategy Alternatives Analysis
	Cost-Benefit Analysis Determination
	Vendor Assessment
	Implementation Planning
	Continued Negotiation

MICON was also involved in subsequent project phases including Vendor Assessment, User Prototyping and Implementation Planning.