Customer Information System Solution

MICON Consulting assisted Centerpoint Energy in determining the Customer Information System solution for the Gas Distribution companies.
Responsibilities included:

	Requirements Definition
	Alternatives Analysis
	Cost Analysis
	Vendor Product Analysis
	Decision Analysis

Deregulation Study

MICON Consulting assisted Reliant Energy in the determination of the optimum interim solutions for a RetailCo billing solution until their strategic system was completed.
Responsibilities included:

	Functional Definition
	Option Identification and Cost Estimation
	Product Evaluation and Selection

Customer Information System

MICON Consulting was retained to assist Centerpoint Energy in evaluating the new SAP customer Care System (CCS). The major activities focused on the following capabilities:

	Functional/Regulated Entity
	Functional/Direct Access - RetailCo
	Technical
	Overall RetailCo Capability
	Cost Estimates