IT Strategy Review

Micon is currently assisting UGI Utilities with an IT Strategy Review Consulting Project.
Responsibilities include:

	Review and analyze the existing IT method of service (to the end-user community)
	Identify process improvements
	Develop an over approach to increase IT customer service levels

MICON is currently assisting UGI Utilities in a System Replacement Project for their Customer Information System, Computer-aided Dispatching System and Work Management System.
Responsibilities include:

	Requirements Definition
	Functional Gap Analysis
	Benefit Analysis
	Implementation Alternative Identification
	Alternative Cost Modeling
	Implementation Planning
	Cost Benefit Analysis
	Risk/Decision Modeling

MICON performed a high-level Executive Assessment/Review of the following applications (to determine an approach to replacement):

	Customer Information Systems (CIS)
	Mobile Workforce Management (MWM)
	Work Management System (WMS)

Customer Information System

MICON assisted UGI Utilities in the CIS Replacement Project.
Responsibilities included:

	Functional Requirements Definition
	CIS Replacement Strategy Identification
	Cost/Benefit Modeling
	Request for Proposal Preparation

Strategic Information Technology Planning

MICON developed a Strategic Information Technology Plan for UGI Utilities (a natural gas company) and Amerigas Propane. Our areas of focus were:

	Application Planning
	Technology Direction Development
	Organization Definition
	Business Process Impact